Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hanmerspringsfudge.nz
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, paypal accounts, address, email address, and phone number). We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimize our Site.
We also use Google Analytics to help us understand how our customers use the Site.
Storage & Security
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse and to ensure that the information is accurate, up to date, complete, relevant, and not misleading.
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
We share your Personal Information with third parties like website providers & courier/postal companies to help us process payments, fulfil orders, deliver parcels, send postal & electronic mail, analyse data & provide marketing assistance. They require access to personal information in order to deliver these services, but may not use it for other purposes.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Accessing & Correcting your Personal Information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
Mailing List
At checkout when making a purchase, your email address is automatically signed up to our mailing list, however, you can click the unsubscribe link at any time to stop receiving email communications (except when related to an order). Otherwise, you can contact us at hello@hanmerspringsfudge.nz and advise us you wish to be removed from our list.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Hello@hanmerspringsfudge.nz or by mail using the details provided below:
Fudgelato Limited, 16 Conical Hill Road, CAN, Hanmer Springs 7334, New Zealand