Refund policy

 

Change of mind Returns

We have a 7-day return policy for website purchases, which means you have 7 days after receiving your item to request a return. We must be notified about your desire to return the item within 3 days of being received via email at hello@hanmerspringsfudge.nz. The customer must pay for the return fee using a tracking service and keeping a receipt of this as we will not be liable if the item goes missing.

In-store purchases cannot be returned for a refund due to change of mind, however, in some cases we may be able to exchange the item for a different design, colour at the vendor's discretion. The customer must provide a proof of purchase and the item must be in the same condition that it was received, unworn or unused, with tags, and in its original packaging.  We do not offer change of mind returns on sale items purchased in-store.

You can always contact us for any return question at Hello@hanmerspringsfudge.nz

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will arrange the refund as soon as possible.

 

Please address all returns to:

Fudgelato Limited

16 Conical Hill Road

Hanmer Springs, 7334

North Canterbury